Hotel Policies

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CHECK-IN / CHECK-OUT

Check-in: 15:00 hrs. 
Check-out: 12:00 hrs. 

Dolce Sitges may charge the amount of an additional night in case of exit after 12:00 hrs. 

CANCELLATION POLICY

Bookings cancelled 72 hours or more before the arrival date will not be charged, with the exception of bookings made from and between June 22, 2018 and August 18, 2018, both dates included, which must be cancelled at least 7 days in advance to avoid penalization. 

Bookings cancelled within less than 72 hours before the arrival date will be charged at 100% for the first night at the corresponding rate plus taxes, with the exception of bookings made from and between June 22, 2018 and August 18, 2018, both dates included, cancelled with less than 7 days in advance will be charged at 100% amount booked including taxes. 

Bookings staying from February 24, 2018 to March 01, 2018, both dates included, will have a non-refundable cancellation policy and so the total amount will be charged at time of booking. This deposit will not be returned in case of cancellation or modification of the reservation. 

In the event of no-show, a payment equivalent to the first night will be charged at the corresponding rate plus taxes, except for stays from and between June 22, 2018 and August 18, 2018, both dates included, where the penalty will be 100% of the value of the stay. 

In the event of early check-out, a payment equivalent to an additional night of accommodation will be charged at the corresponding rate plus taxes, except for stays from and between June 22, 2018 and August 18, 2018, both dates included, where the penalty will be 100% of the value of the stay. 

All bookings must be guaranteed by a deposit or a valid and duly approved credit card. 

The Hotel has rates with special restrictions. Accordingly, we kindly ask you to check and verify your booking confirmation for the corresponding cancellation conditions and/or penalties in case they are different from those referred to here.

DOLCE VITAL SPA
See the current Treatments Menu for the particular conditions of application in Dolce Vital Spa. 

REGISTRATION OBLIGATORY

In accordance with the application of Article 2 of Order IRP / 418/2010, of August 5th, concerning the requirement of the registration and communication to the Police Headquarters of persons staying in lodging establishments located in Catalonia, all persons staying at Dolce Sitges must be registered.

PETS 
The hotel does not accept pets except guide dogs for the visually impaired. 

PAYMENT 
Dolce Sitges accepts the following credit cards: VISA, Mastercard, 4B, American Express, Dinners. 
The hotel does not accept any checks or any virtual credit card.

CHILDREN POLICY 
From 0 to 1 year, one child accommodation is complimentary when sharing room with 2 adults. 
From 2 to 11 years, up to two kids complimentary accommodation when sharing with 2 adults in a Deluxe Room. 
Children aged 12 years old and above are considered adults. 
Under 18 years old are not allowed to stay at Dolce Sitges unaccompanied. 
The hotel offers free cribs. Please inform at time of booking in order to provide them. 

DRESS CODE 
Dolce Sitges promotes coexistence among its clients and guests while the enjoyment of your stay at the hotel. That is why we invite clients and guests to dress according to the rules of respect, the season and the temperature in the common areas, restaurants, bars and terraces of the same to all visitors of the hotel. 
Therefore, please, at all times and in such areas, always be properly shod and covered the torso, not being considered for such use towels, sarongs and bathrobes. 

FREE SHUTTLE SERVICE TO THE BEACH 
The hotel offers free shuttle service to the beach during the summer months, according to the schedule and times are reported in situ and may be changed without notice by Dolce Sitges. Please book your place on the same day by contacting our Customer Service department. 

PROTECTION OF PERSONAL DATA:

The collection and treatment of data will be performed in accordance with organic law 15/1999, of 13 December, on the Protection of Personal Data and pursuant to the provisions of article 12.1 of organic law 1/1992 of February 21, on the Protection of Public Safety. The data supplied by you will be included in an automated database that is the property of Hotel & Conference Centre Sitges, S. L., Dolce Hotels & Resorts and Wyndham Hotel Group, whose purpose is the management of our Client’s data and to inform them of future marketing actions, which will be processed exclusively for the purpose described. You may exercise your rights of access, opposition and amendment by written notice to Dolce Sitges. 

Dolce Sitges is a tourist asset owned by Hotel & Conference Centre Sitges, S. L., company listed on Turisme de Catalunya Register for Tourist Companies and Establishments with number HB-004218.